Please see below for our standard terms and conditions.

In this “the company” and “us” refers to Stephanie Kay Dale trading as “The Youngest Child”. “The Client” and “you” refers to the customer or business hiring the goods.

Once a booking has been agreed, the company will send an invoice to the client. Your items are not reserved for you until the non - refundable deposit has been accepted by us, at which point our agreement is binding. The remaining amount is due 2 months before the date of hire.

All items are priced on a hire period of 1 day. If the client wishes to extend the hire period this must be discussed in advance with the company and the price will be amended to reflect a longer hire period.

The hire period begins once the client has signed for the items which the company has delivered. Or, if agreed, the client has collected from the company. The hire period ends once the company has collected from the client, or the client has returned the props and the company has signed them off.

To secure a booking a 50% non - refundable deposit is required. The remaining amount is payable 2 months prior to the hire date. A damage deposit may also be required prior to the hire date and will be confirmed by the company in writing when making the booking.

All payments to be made via Bank Transfer. 

Deliveries will be made by the company to the location and at a time agreed in advance with the client. A delivery cost will be charged and agreed with the client prior to the hire date. The company will unload the items from the vehicle, it is then the responsibility of the client to move them safely to the desired location, unless the company has agreed to style the props.

The client must provide the company with contact details of the person taking delivery prior to the hire period. The person taking delivery must be at the location at the agreed time, they should allow up to an hour, depending on the number of items hired, to take delivery, sign for items received and check for damages or discrepancies. If applicable this will also be the time to sign the damage deposit.

Any delay in the client being at the agreed location on time to take delivery will incur an additional charge of £10 an hour.

It is your responsibility to ensure there is legal parking available to carry out the delivery and collection. You will be responsible for any costs incurred out of the necessity to park. We will not be held responsible if we are unable to deliver the items due to a lack of legal parking.

The items will be collected at an agreed time from the delivery location within the 1 day hire period. A collection cost will be charged and agreed with the client prior to the hire date. All hired items must be removed of debris and returned as they were delivered in the original packaging and boxes.

The client must provide the company with the contact details of the person arranging the return of the items prior to the hire period. The person returning the items should allow up to an hour, depending on the items hired, to sign the items back over to the company as the condition of the items will need to be checked and agreed. If no-one is present to check over the items when they are collected, our decision is final as to the condition of the items.

Any delay due to the client not having the items packaged and ready at the agreed location and time will incur an additional charge of £10 an hour. 

Depending on the hire items some may be available for the client to collect and return from TR1 1NR. The company will discuss this option with the client in advance of any booking being secured. Should the company agree to the client collecting and returning in person, the client is responsible for the safe transit of all items.

If we have agreed on a customer collection, we are assuming you have measured available space in your vehicle and considered the need for securing the items, alongside bringing protective material to avoid any damage in transportation. We will not supply this and if appropriate preparations have not been made and/or we feel the risk of damage to our props is too high to release them, we reserve the right to refuse you to transport the items in this way, with no recompense due to you.

If it has been agreed with the company that the client will drop back the items, they must ensure the items are dropped off ONLY at the address given by the company. All items must be accepted back into our possession by a member of our staff. You must not leave the items unattended outside our unit, or with neighbouring units unless we have agreed this in writing.

If any items are not returned in the agreed time you will be charged 75% of the day hire value for each additional day the items are away from us. If items are not returned in the agreed time and this impacts another booking, you will be liable for the full value of the second booking, including VAT & any travel charges applicable. If items fail to be returned after an extended period of time (deemed so at our discretion), you will be liable for the full replacement value and we will exercise our right to pursue you legally for this cost. It will also be your responsibility to return these items to the company at an address given by us, at no cost to the company.

If an agreement has been made to accept late payment, but a final payment deadline has passed, or if failure to pay a damage invoice has taken place, we will pass the debt on to a third party debt collection agency who add their own fees. We will then no longer hold responsibility for the collection of the debt or the fees that may be applied and you will need to liaise with the agency and pay them directly to settle the debt.

On signing the delivery/pick up statement and, if applicable, the damage deposit, you are agreeing that the items are in good condition and are as advertised. No complaint on the condition or quality of the items will be valid at a later stage if concerns have not been raised, or if inspection has not occurred before signing this statement. You may not request a reduction/refund on payment based on quality or condition of our items if this statement has been signed.

Breakages, missing parts & damages to items will be charged according to the full replacement value or as agreed in the damage deposit.

If an item you have booked is damaged or lost prior to your hire taking place you will be informed and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.

Unless agreed by us in advance, all props are for indoor use only.

Electrical items should be tested for functionality by the hirer prior to event usage and must not be used outdoors. 

All efforts have been made to represent our items accurately in our photographs, however sometimes there may be slight discrepancies with colour due to different monitors showing different saturation and photographs being taken in different lighting and we cannot be held accountable for this. Every care is taken to provide the items as you expect them.

The client is responsible for setting up hired items, unless prior arrangements have been made for the company to set up. 

If you are hiring the items from us and asking someone else to style and set up, please ensure you have someone on hand who knows how to set up the items. Some items require two or more people to assemble or setup.

The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, animal object or premises during the hire period.

Some of the hire items are vintage and therefore do not meet the current safety regulations. The client accepts responsibility of these items and their condition on signing the delivery agreement.

All items remain in the ownership of the company, however during the hire period the client is responsible for looking after the items. The client therefore must make every effort to ensure that the items are treated with respect, kept dry and retained in a secure place.

All the Items we hire are considered to be decorations or decorative accessories. They are not to be used in any other manor than for which they were intended. The Company are not responsible for any damages arising from any Item being misused or mistreated in any way. Children must be accompanied by an adult at all times whilst in the presence of our hire Items to ensure they are not used in an unsafe way such as climbing on and crawling under.

We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred as a result of a previous customer order. Any necessary substitutions will be communicated prior to your event. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.

The company will not be held liable for any damages made to items, property, animals or persons.

All cancellations must be made in writing.

(Updated 05/01/2021)

If the date of a booking moves due to government guidelines relating to Covid19 we will endeavour to provide our services at a new date agreed between the client and the company. This new date must be within 16 months of the original or else it will be treated as a cancellation by the client. 

If the company is unable to meet this new date our refund policy is as follows:

• Moving the date 2 months or more before the event, once the non – refundable deposit has been paid, but before remaining balance is paid: No refund
• Moving the date between 2 months and 14 days before the event: 15% refund of the total amount
• Moving the date within 14 days of the event: no refund given. 
  

If the booking is cancelled by the Client, relating to Covid19, it will be treated as a cancellation by the client and charged accordingly.

If Government guidelines permit an event to continue with a limited number of guests and the Client wishes to proceed with a smaller party the client must inform the Company in writing 2 month minimum prior to the event, before the remaining balance is paid. These requests will be reviewed on a case-by-case bases, taking into consideration time and money already spent, to discuss a reduction in costs. Any requests made after 2 months will be charged at the original agreed price.

All cancellations and changes of date must be made in writing.

If the date of a booking moves due to poor weather we will endeavour to provide our services at a new date agreed between the client and the company. This new date must be within 16 months of the original or else it will be treated as a cancellation by the client. 

If the we are unable to meet this new date our refund policy is as follows:

• Moving the date 2 months or more before the event, once the non – refundable deposit has been paid, but before remaining balance is paid: No refund
  
• Moving the date between 2 months and 7 days before the event: 15% refund of the total amount
  
• Moving the date within 7 days of the event: no refund given. 

Once the 50% non - refundable deposit has been paid this cannot be returned to the client. Any cancellation made by the client within 2 months and 14 days of the hire date the client will receive 10% of the Remaining Amount returned. Any cancellation by the client within 14 days of the event will result in no refunds given. 

In the event of extreme weather, road conditions or lack of legal parking which result in us being unable to safely deliver or collect the hire goods, we reserve the right to alter the arrangements for delivery or collection and shall not be liable for any losses or costs to you that may arise as a result. 

We reserve the right to cancel in extreme circumstances that make your hire unviable for us, up to and including the day of your hire. We are the ruling party on deciding if the hire is unviable and we will not be liable for any compensation or additional costs you may incur as a result of our cancellation; however, a full refund will be issued.

In the course of a booking we may set a date by which we need to receive information on your event to arrange hire or styling services. If these deadlines are not met and it is not possible to move your booking to another date then we have the right to cancel the booking and retain 75% of the remaining amount and all of the non - refundable deposit to cover any work completed at the time of cancellation, any materials already ordered and loss of earnings due to being unable to take on another order during the time period scheduled to make your order.

If full monies due are not paid by the date agreed on the invoice we hold no responsibility to provide the hire and hold no liability in this circumstance.

If a damage deposit is needed and you are unable to pay 7 days before your event we have the right to cancel your booking and retain 75% of the remaining amount and all of the non - refundable deposit.

Items may be added or swapped subject to availability and at our own discretion up to 1 month before your event. The value must not go below the agreed total hire value. If you wish to remove items but do not wish to take other items in exchange, no refunds or part refunds will be applicable. You will be billed for any additional hire value.

Our quotes are valid for 28 days. After 28 days, if the deposit payment has not been made, prices will be amended to match our current inventory price.

We have the right to refuse a booking to you if we feel the items are not suited to the purpose of your hire, or if you, your company or your event contradicts our company ethos.

Images of the company’s items are for private use only. If the client wishes to publish any images which include the hire items for promotions or publicity prior agreement must be received in writing from the company.

We reserve the right to photograph venue set ups for photographs, portfolio and marketing purposes. This includes photographing and using them on social media and website, including them in sample packs and displaying them at wedding fairs and events. If you do not want us to use your event for future marketing then please let us know in writing prior to the event date.

All images, photography and wording on our website and social media are copyrighted to us unless expressly confirmed otherwise. Our company name and logo may not be used by anyone other than us. Images may not be copied, printed or otherwise disseminated.

Certain items require a damage deposit to be paid in full 7 days before the event. Items which require this will be stated by the company and agreed at the time of booking. Failure to pay will result in a cancellation of booking where we retain 75% of the remaining amount and all of the non - refundable deposit.

On delivery the company and persons assigned by the client will look over the items and agree on any damages, marks or discrepancies to the items and declare these, in writing on the damage report and delivery statement.  

The person taking delivery must be at the location at the agreed time, they should allow up to an hour, depending on the number of items hired, to take delivery, sign for items received and check for damages or discrepancies.

On signing the delivery/pick up statement and damage deposit, you are agreeing that the items are in good condition and are as advertised. No complaint on the condition or quality of the items will be valid at a later stage if concerns have not been raised, or if inspection has not occurred before signing this statement. You may not request a reduction/refund on payment based on quality or condition of our items if this statement has been signed. If no-one is present to inspect the items when they are delivered and collected, our decision is final as to the condition of the items.

The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company.

Once the items have been collected the company will inspect them and alert the client to any damages, marks or discrepancies, if applicable. Any damages made will result in a loss of the client’s damage deposit. In the event of a dispute arising that cannot be resolved by mutual agreement, the Parties agree to engage in mediation. If the matter cannot be resolved through mediation, and legal action ensues, the successful party will be entitled to its legal fees, including, but not limited to its attorneys’ fees.

If no such damages have been made return of the damage deposit will be made within 7 days of the event.

As part of our styling services we may hire items from outside suppliers. By agreeing to our terms and conditions you are also agreeing to the terms and conditions of those companies for their hire items. Copies of those terms and conditions can be provided upon request. 

Unless agreed by us in advance, all props are for indoor use only.

Electrical items should be tested for functionality by the hirer prior to event usage and must not be used outdoors. 

If the client is providing their own props for the company to style the client does so at their own risk. The company will not be held liable for any damages made to items, property, animals or persons. The client is also responsible for ensure all items are safe for public use. 

It is the client’s responsibility to ensure the venue is clean and ready for dressing, the company will not be responsible for any kind of cleaning such as floors, walls, toilets or moving of furniture. 

We will endeavour to set up and style events to the timeline agreed on booking. However, if we are unable to access the venue, timelines of the event change or there are client or third party delays in any way then this schedule may change. We will always try our best to have everything styled by the time agreed but cannot account for circumstances outside of our control.

In the case of weddings: If the client is using the same room for both the ceremony and reception, the client will need to arrange with the venue, setup of the tables after the ceremony. The company will not be held responsible for this unless otherwise agreed by the company at the booking stage. 

Any moodboards/ Pinterest boards made by the company are copyrighted to us unless expressly confirmed otherwise.

If it has been agreed on booking that the company will dismantle props, the client is responsible for providing clear instructions on how to safely and correctly take them down and pack away. All protective materials must be provided by the client. We can not be held responsible for any damages made to items or property.

Allergies:-please note that some of the sweets may contain or have traces of nuts or nut oils or may have been made alongside other products that contain nuts. We cannot be held responsible for any issues resulting from allergies.

A list of all sweet ingredients will be given if requested. We make every effort to ensure the list is correct but you should note that products and their ingredients are subject to change. Our information comes from third parties therefore we are unable to accept any liability for any incorrect information. 

 Safety warnings: It is the customer's responsibility to ensure that children are suitably supervised to avoid any dangers, sweets being chosen which are unsuitable or would pose a chocking risk. Similar care should be taken to ensure children's safety relating to the glassware, decorations and any packaging (to avoid any risk of chocking/suffocation). We cannot be held responsible for safety issues which occur from the use of the equipment, consumables or the consumption of confectionery at the event location. 

In the event that any piece of glassware or plastic should get broken it is your responsibility to shut down the whole of the sweet cart and dispose of all sweets for the safety of your guests.

All breakages/ damages/ loss of items must be paid for. Under no circumstances can pictures, banners or any other item be attached to the cart/canopy. Under no circumstances can the cart be moved.